Call Center Service Procurement Intelligence To Grow Substantially At A CAGR Of 5.8% Till 2030

Call Center Service Procurement Intelligence

The call center service category is expected to grow at a 5.8% CAGR from 2023 to 2030. The rise of omnichannel communication is one of the primary factors driving this category’s growth since customers want to be able to engage with businesses via a variety of channels, including phone, email, chat, and social media. Call center solutions can help businesses that support omnichannel communication to provide a seamless client experience across all media.

This industry is growing because of the acceptance of cloud-based call center solutions, which offer superior adaptability, scalability, and affordability over traditional on-premise call centers. Data analytics tools are used to uncover customer pain points and areas where a company’s product or service offering might be improved. This can assist companies in increasing customer happiness and loyalty. Because many businesses now operate in multiple places, the rise in business globalization has increased the demand for multilingual call center agents.

Order your copy of the Call Center Service category procurement intelligence report 2023-2030, published by Grand View Research, to get more details regarding day one, quick wins, portfolio analysis, key negotiation strategies of key suppliers, and low-cost/best-cost sourcing analysis

Companies are continuously focusing on collaborating or acquiring to enhance their operational and/or service capabilities. For instance,

In May 2022, Sprinklr, a unified customer experience administration (Unified-CXM) platform, announced a partnership with Twilio, the customer engagement solution that delivers real-time, tailored interactions. Clients of Sprinklr could create the next generation call centers by integrating Twilio voice and SMS technology with Sprinklr Modern Care−a full, cloud-based platform for true omnichannel customer care.
In January 2022, with the acquisition of Hoodoo Digital, Genpact is strengthening Rightpoint’s Adobe capabilities, expanding its understanding of the business, and assisting clients in managing content, business, and promotional activities throughout the organization, which leads to sharper insights and better strategic impact.
In January 2022, with the acquisition of Diversify, an Australian value-added BPM service provider, HGS, expanded its geographical presence to the Australia and New Zealand region. This acquisition adds 1,100+ domain experts to its existing pool of experts while augmenting four delivery centers in the Philippines, bolstering HGS’ portfolio of back-office and non-voice business.

Call Center Service Procurement Intelligence To Grow Substantially At A CAGR Of 5.8% Till 2030